Relationship Manager III - C&IB (2024)

R170433

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Relationship Manager III - C&IB within PNC's Commercial Banking organization, you will be based in Denver, CO.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Commercial Banking provides financial services, both in and out of PNC's branch footprint, to companies with sales from $5 million to $50 million. You will be a trusted advisor within a fast-paced, ever-changing environment. Your ability to identify and cultivate relationships will support building networks within the marketplace. You will serve as a strategic partner to clients by adding value and providing best-in-class products and business solutions. Your dedication to growing your portfolio through new and innovative approaches, while embracing continuous opportunities for improvement, will support you and your team's success. In addition, utilizing technology platforms to prospect, network and communicate will differentiate you from other bankers within the industry.

Job Description

• Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Book Of Business, Client Relations, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities

Competencies

Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $92,000.00 – $185,150.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/09/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursem*nt account; back-up child/elder care; adoption, surrogacy, and doula reimbursem*nt; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

• For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Relationship Manager III - C&IB (2024)

FAQs

Is relationship manager a high position? ›

Relationship managers frequently report to chief executives like CEOs or CFOs, though they may also report to the head of a sales department or customer service department depending on the exact business hierarchy.

What is the role of a relationship manager in corporate banking? ›

Banking relationship manager. Banking relationship managers work with a bank's individual or corporate clients, providing them with a range of financial services and products, including deposits, loans, insurance, and investments. They also take care of transactions, risk management, compliance, and account opening.

Is relationship manager stressful? ›

Being a Relationship Manager can be a demanding and potentially stressful job, as it involves managing client relationships, meeting sales targets, and often dealing with complex financial matters.

What is the progression for a relationship manager? ›

With experience, Relationship Managers can move into senior positions, such as Senior Relationship Manager or Relationship Director, where they handle larger and more complex client portfolios. Some may also specialize in areas like wealth management, corporate banking, or commercial lending.

What is the highest salary of a relationship manager? ›

Relationship Manager salary in India ranges between ₹ 2.0 Lakhs to ₹ 8.0 Lakhs with an average annual salary of ₹ 5.0 Lakhs. Salary estimates are based on 80.3k latest salaries received from Relationship Managers. 1 - 8 years exp.

What is the next position after relationship manager? ›

What is the next position after relationship manager? Once you have enough experience, you are promoted to senior relationship manager. If you show leadership potential, you can be elevated to the role of relationship director, head of sales and even vice president.

Is relationship manager a banker? ›

A relationship manager in a bank is a specialised financial advisor who assists valuable customers in achieving their financial goals. A good banking relationship manager should possess extensive knowledge of the bank's products and services.

Is a relationship manager a sales job? ›

While sales professionals focus primarily on acquiring new customers and closing deals, relationship managers focus on building and maintaining long-term client relationships. Their main objective is understanding client needs, providing exceptional customer service, and fostering loyalty and satisfaction.

What is the difference between a corporate banker and a relationship manager? ›

Corporate banking customers are valuable assets of a bank. Instead of just serving the needs of corporate clients, 'relationship managers' get to know their clients and their business needs by building and maintaining ongoing relationships.

Do you need a degree to be a relationship manager? ›

A college degree can be advantageous for Customer Relationship Managers, offering relevant knowledge in communication, marketing, and business. However, it's not mandatory. Employers often value strong interpersonal skills, problem-solving abilities, and customer service experience.

Why should you be hired for relationship manager? ›

For relationship management positions, it's important to hire people who will work to increase client satisfaction, achieve quotas and maintain the company's good reputation. An academic background in Business Administration is usually preferred, but previous sales and account management experience is more essential.

What is the future of relationship manager? ›

The future of Customer Relationship Management is an exciting journey marked by technological innovation, data-driven insights, and a commitment to delivering outstanding customer experiences.

Is Relationship Manager a good career? ›

The job of a relationship manager is great. However, a relationship manager's job comes with its own set of challenges. They make great money and are in a great position to advance their careers in the future. If you have all the traits mentioned above, you can become a relationship manager in the banking sector.

What is the career path of Relationship Manager in bank? ›

Typical career path

They can develop their career by coordinating work across different teams, which will provide additional exposure to the operation of other functions in the bank. Further up the career ladder, a relationship manager can become a branch manager or team head managing a group of relationship managers.

What is expected from a Relationship Manager in bank? ›

Key responsibilities include:

proactively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs and promoting products and services. generating and growing revenue streams through effective client management.

What is the career path for a relationship manager? ›

The career path of a Relationship Manager typically starts with entry-level positions in sales, customer service, or banking. From there, they may advance to roles like Customer Relationship Officer or Account Manager.

What is the highest position of manager? ›

Top-level management consists of several common positions:
  • Chief Executive Officer (CEO)
  • Chief Financial Officer (CFO)
  • Chief Operating Officer (COO)
  • Company President.
  • Company Vice President.

What is a relationship manager position? ›

A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.

What is a relationship manager also known as? ›

A relationship manager also known as a 'customer relationship manager' is someone who is responsible for engaging with key customers and businesses to build and maintain a lasting relationship with them.

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